Terms & Conditions

Overview

This website is operated by Woof Meow Tweet. By accessing or purchasing from this site, you agree to the terms and conditions outlined below. These terms apply to all users of the site, including browsers, customers, and contributors of content.

We reserve the right to update or modify these terms at any time. Continued use of the website following any changes constitutes acceptance of those changes.

Products & Availability

All products are subject to availability. While we aim to keep stock levels accurate, occasional discrepancies may occur.

We reserve the right to limit quantities or discontinue products at any time without notice.

As many of our products are made or prepared in small batches, slight variations in finish, grain, or colour may occur. These are part of the natural character of the materials used.

Pricing

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

We reserve the right to change pricing at any time without notice.

Orders

Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order for any reason, including suspected fraud or incorrect pricing.

Payment

Payments are processed securely through our checkout system. We do not store payment details.

Returns & Refunds

If a product arrives damaged or faulty, please contact us within 7 days of delivery with photos and details.

We will assess the issue and offer a replacement, repair, or refund where appropriate.

Change-of-mind returns are not guaranteed but may be considered on a case-by-case basis. Return shipping costs are the responsibility of the customer unless the item is faulty.

Product Use

Our products are designed for their intended purpose only. It is the responsibility of the customer to ensure safe installation and use.

We are not liable for damage or injury resulting from misuse or incorrect installation.

Intellectual Property

All content on this website, including images, text, and designs, remains the property of Woof Meow Tweet and may not be reproduced without permission.

Limitation of Liability

To the fullest extent permitted by law, Woof Meow Tweet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Shipping Policy

Delivery Areas

We offer delivery Australia-wide.

Free delivery is available to most major metro centres.
For regional or remote locations, additional freight charges may apply. If this is the case, we will contact you with a quote before dispatch.

Dispatch Timeframes

Orders are typically dispatched within 2 to 5 business days.

Some products may be made to order or built in small batches. In these cases, dispatch times may vary. Estimated timeframes will be communicated where applicable.

Shipping Carriers

We use a range of trusted freight and courier providers depending on the product size and destination.

Tracking

Tracking details will be provided once your order has been dispatched.

Delivery Responsibility

Once an item has been dispatched, responsibility transfers to the carrier. However, we will always assist in resolving delivery issues where possible.

Damaged in Transit

If your item arrives damaged, please notify us within 48 hours of delivery with photos so we can resolve the issue quickly.

Authority to Leave

If you provide authority for the courier to leave the item unattended, this is at your own risk.

Contact

For any questions regarding your order, shipping, or these terms, please contact us via our website contact page.